Last updated: [Date]
We want you to love what you bring into your home. If something isn’t quite right, this Returns & Refunds Policy explains how returns, exchanges, and refunds work. It applies to purchases made through this website, operated by [Cubic Global Exports].
1. Return Window
You may request a return within [14 days] of receiving your order. To be eligible, items must be unused, in their original condition, and returned in their original packaging with any tags or accessories included.
2. The Nature of Handcraft
Vayra pieces are made by hand from natural materials. Slight variations in colour, texture, grain, and finish are inherent to handmade goods and are not considered defects. These natural characteristics are not grounds for a return.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom, personalised, or made-to-order pieces.
- Items marked as final sale or clearance.
- Gift cards.
- Items that have been used, washed, or damaged after delivery.
4. Damaged or Defective Items
We package every order with great care. If your item arrives damaged or faulty, please contact us within [7 days] of delivery at info@vayra.com with your order number and clear photographs of the damage. We will arrange a replacement or full refund at no additional cost to you.
5. How to Start a Return
To begin a return, please follow these steps:
- Email us at info@vayra.com with your order number and the reason for the return.
- Our team will review your request and, if approved, share return instructions and the return address.
- Pack the item securely and ship it back within [7 days] of approval.
Please do not send items back without first contacting us — returns made without prior approval may not be accepted.
6. Return Shipping Costs
Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.
7. Exchanges
If you would like to exchange an item for a different piece, please contact us. Exchanges are subject to availability. If the item you want is unavailable, we will process a refund instead.
8. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within [7–10 business days]. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
If your return does not meet the conditions of this Policy, we may decline the refund and return the item to you.
9. Late or Missing Refunds
If you have not received your refund after the stated period, please first check with your bank or payment provider. If you still need help, contact us and we will look into it.
10. Order Cancellations
You may cancel an order before it has been dispatched by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled but may be returned in line with this Policy. Custom and made-to-order items cannot be cancelled once production has begun.
11. Contact Us
For any questions about returns or refunds, please reach out to us at:
[Cubic Global Exports]
Email: info@vayra.com
Phone: [+123 455 677 99-4]
Address: [1/A, Booston Tower, New Delhi]
