Last updated: [Date]
Thank you for shopping with Vayra. This Shipping Policy explains how and when your order will be delivered. It applies to purchases made through this website, operated by [Cubic Global Exports].
1. Order Processing
Orders are processed within [1–3 business days] after payment is confirmed. Because many of our pieces are made by hand, some items may require additional preparation time, which will be noted on the product page. Orders are not shipped or delivered on weekends or public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
2. Shipping Destinations
We currently ship to [India and select international destinations]. If your country is not available at checkout, please contact us and we will do our best to arrange delivery.
3. Shipping Rates & Delivery Times
Shipping charges are calculated at checkout based on your destination, the size and weight of your order, and the shipping method selected. Estimated delivery times are as follows:
- Domestic (within India): [3–7 business days]
- International: [7–21 business days]
These timeframes are estimates only and begin from the date of dispatch, not the date the order is placed. Delivery times are not guaranteed and may vary due to factors outside our control.
4. Order Tracking
Once your order ships, you will receive a tracking number by email. You can use it to follow your package’s journey. Please allow up to [48 hours] for tracking information to become active after dispatch.
5. Customs, Duties & Import Taxes
For international orders, your package may be subject to customs duties, import taxes, or clearance fees charged by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for details before ordering.
6. Delays
Occasionally, deliveries may be delayed due to customs processing, weather, carrier disruptions, peak seasons, or other circumstances beyond our control. While we cannot be held responsible for such delays, we will always assist you in tracking and resolving any issues.
7. Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to re-send it.
8. Lost or Damaged Shipments
We take great care in packaging every piece. If your order arrives damaged, or does not arrive at all, please contact us within [7 days] of the expected delivery date with your order number and, where applicable, photographs of the damage. We will work with you and the carrier to arrange a replacement or refund where appropriate.
9. Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange re-delivery or a refund for the item value (excluding original shipping costs).
10. Contact Us
For any questions about shipping or your order, please reach out to us at:
[Cubic Global Exports]
Email: info@vayra.com
Phone: [+123 455 677 99-4]
Address: [1/A, Booston Tower, New Delhi]
