We want every Vayra piece to feel right in your home. If it doesn’t, we keep exchanges and returns simple. Here’s how it works.
Return & Exchange Window
You can request a return or exchange within [14 days] of receiving your order. To be eligible, items must be unused, in their original condition, and returned in their original packaging with any tags and accessories included.
A Note on Handmade Pieces
Vayra products are crafted by hand from natural materials. Slight differences in colour, texture, grain, and finish are part of what makes each piece unique and are not defects — so please don’t worry if two items aren’t identical. These natural variations aren’t grounds for a return.
What Can’t Be Returned
- Custom, personalised, or made-to-order pieces.
- Items marked final sale or clearance.
- Gift cards.
- Items used, washed, or damaged after delivery.
Damaged or Incorrect Items
We pack everything with great care, but if your order arrives damaged, faulty, or incorrect, please email us within [7 days] of delivery at info@vayra.com with your order number and photographs. We’ll arrange a replacement or full refund at no cost to you.
How to Start a Return or Exchange
- Email info@vayra.com with your order number and whether you’d like a return or an exchange.
- Our team will review your request and, once approved, send return instructions and the return address.
- Pack the item securely and ship it back within [7 days] of approval.
Please contact us before sending anything back — items returned without prior approval may not be accepted.
Exchanges
Want a different piece, size, or finish instead? Let us know and we’ll arrange an exchange, subject to availability. Once we receive your original item, your replacement is dispatched. If the piece you’d like is unavailable, we’ll process a refund instead.
Return Shipping
Unless an item is damaged, faulty, or incorrect, return shipping is the customer’s responsibility, and original shipping charges are non-refundable. We recommend a trackable service, as we can’t be responsible for items lost in return transit.
Refunds
Once we receive and inspect your return, we’ll let you know the outcome. Approved refunds are issued to your original payment method within [7–10 business days]. Your bank or payment provider may take a little longer to reflect it. If a return doesn’t meet the conditions above, we may decline the refund and return the item to you.
Need Help?
We’re here to make this easy — reach out anytime:
[Cubic Global Exports]
Email: info@vayra.com
Phone: [+123 455 677 99-4]
Address: [1/A, Booston Tower, New Delhi]
